AI
Ask about VPN, Jira, email, support tickets, user devices, or troubleshooting steps. I will show the route and the data source used for the answer.
SQLite preview
Support Database
Caching default database snapshot...
Data lineage
Where Answers Come From
Local docs
Attach markdown or text docs for this browser only. They are not uploaded to the server.
RAG route
General troubleshooting questions search markdown docs first, then fall back to SQLite articles.
knowledge_base/*.md
MCP ticket tool
Ticket questions call get_ticket_status and read the tickets table.
What is ticket #2041?
MCP service tool
Outage questions call get_service_status or search_known_incidents.
Is Jira down?
MCP device tool
User device questions call get_user_devices and read endpoint inventory.
Show devices for grace@example.com
Fallbacks
If a table, ticket, service, or MCP call fails, the graph routes to a safe support response.
retry or escalate to service desk
Observability
Langfuse receives LangGraph callback traces with route, node timing, and tool execution metadata.
http://localhost:3000